Résumé

Graduate Student Services Ambassador

Mar 2026 – Present

Business Analyst

Aug 2025 – Sep 2026 · Orlando, FL

• Led delivery of 10+ concurrent IT projects across a 40+ person team, translating business requirements into technical specifications and coordinating scope and timelines to deliver MVPs and final deliverables on schedule.
• Built LLM-based automation for attendance tracking, meeting preparation, and onboarding workflows using Large Language Models (LLMs), saving the team at least 20 hours per week and increasing overall team productivity by 70%.
• Designed and documented core business processes and workforce readiness workflows, contributing to a 50% faster onboarding pipeline.
• Led and managed a program of 40+ interns, serving as the primary point of contact for internal enquiries and issue resolution.
• Produced and maintained 4 recurring reports and dashboards tracking project progress and resource utilization, which leadership used to rebalance assignments and prioritize at-risk deliverables.
• Acted as the link between business stakeholders and technical teams so the work that lands in the backlog reflects what the business actually needs.
• Gathered and documented business and functional requirements across internal and client-facing initiatives, converting them into actionable technical specifications.
• Documented user stories, UAT scenarios and end-to-end process flows, then supported QA by validating outputs against requirements.
• Configured and administered Odoo ERP workflows while maintaining cross-departmental data integrity.
• Collaborated with software, data, AI/ML and DevOps teams across AWS, Azure and GCP environments.

• Jira
• Asana
• GitHub
• Odoo ERP
• AWS
• Azure
• GCP
• LLMs

Human Resource Reporting Analyst

Jan 2025 – Jul 2025 · Melbourne, Australia

• Developed and delivered WGEA gender-gap pay reports using advanced Excel and Power BI, completing them 80% faster than required and earning recognition from senior leadership.
• Owned monthly, board-level, and annual workforce reporting for 6,000 employees across full-time, part-time, casual, and contractor categories, maintaining data integrity across HRIS and payroll platforms.
• Translated complex technical data into clear insights through data modeling, enabling 10+ non‑technical leaders to make better-informed decisions.
• Cleaned and analyzed store data in advanced Excel, created visualizations, and delivered insights that the Group Safety Manager presented to the company Board.
• Supported WGEA submissions by reconciling HRIS and payroll data, standardizing job classifications, and running validation checks before sign-off.

• Power BI
• Advanced Excel
• Power Query
• SAP SuccessFactors
• Workday
• Learning Management Platform

Reporting and Compliance Manager

Jun 2023 – Dec 2024 · Melbourne, Australia

• Prepared operational and compliance reports in Excel and Power BI for Operations Managers and the Account Director, consolidating data from 20+ sites across 2 facilities to help clients understand performance trends.
• Obtained three levels of approval for four reports, submitted on schedule with full accuracy every month.
• Validated, with Power BI, monthly health and safety compliance data for client presentations.
• Produced documentation and reporting guides that standardized data collection processes across teams, enabling efficient report generation.
• Held administrator rights for JDE E1, managing the asset, contract and audit records that fed monthly compliance and KPI reporting.

• Power BI
• Excel
• JDE E1

Operations Support Manager

May 2022 – Jun 2023 · Melbourne, Australia

• Developed Power BI dashboards that tracked enrollment pipelines for over 3,000 students annually, giving senior leaders early sight of enrollment gaps to improve recruitment planning.
• Wrote SQL queries that surfaced missing data across roughly 10% of student records, closing the gaps ahead of each reporting deadline.
• Delivered compliance reporting across the Automotive portfolio, reducing audit findings by 30% and maintaining full regulatory compliance.
• Led a team of up to 20 staff across 4 campuses for the Automotive portfolio, overseeing performance management, rosters, leave, and compliance reporting.

• Power BI
• Excel
• SQL database (student certificates and enrolment confirmations)
• Banner (student enrolment records)
• Job Ready Plus

Administration Team Leader

May 2020 – May 2022 · Melbourne, Australia

• Supervised a team of 10+ administrative staff across operations and enrollments, using validation checks to keep enrollment and student data accurate and reporting on a consistent standard.
• Documented processes in an internal knowledge base, which cut manual follow-up.
• Reviewed and rebuilt administration procedures across the Automotive portfolio so teams across three campuses worked to one consistent process.
• Managed performance reviews, rosters and leave planning while preparing the team for internal and external compliance audits.

• ASMS (Apprenticeship Student Management System)
• Banner (student enrolment records)
• Student Journey
• PeopleHub HR
• TechnologyOne

Business Administrator

Apr 2017 – May 2020 · Melbourne, Australia

• Documented and mapped processes in an internal knowledge base, cutting manual follow-up by roughly 70% and giving the team one consistent way to work.
• Managed apprentice and pre-apprentice admissions from application through enrollment and completion, with data accuracy and quality compliance as the standard.
• Worked across ASMS, Banner, Delta, Student Journey and Moodle to keep student records accurate and current.

• ASMS (Apprenticeship Student Management System)
• Banner (student enrolment records)
• SQL database (student certificates and enrolment confirmations)
• Delta
• Student Journey
• Moodle